Dubai Electricity and Water Authority. The utility provider for every property in Dubai.
DEWA is the Dubai Electricity and Water Authority, the government-owned utility that supplies electricity, water, and (in many newer districts) cooling and gas. Every occupied property in Dubai has an active DEWA account in either the owner's or tenant's name.
DEWA activation requires the title deed (or Ejari for tenants), a security deposit (AED 2,000 for apartments, AED 4,000 for villas), and an Emirates ID. For non-resident owners, Mario's team handles DEWA setup as part of the post-handover concierge package. The connection takes 24 to 72 hours once documents are submitted. DEWA bills are due monthly and unpaid balances can trigger disconnection and resale delays.
Mario walks every European investor through these mechanics on the first call. The diligence trail is what separates a clean deal from a regret.